Payroll Customer Service Representative
San Pedro Sula, Cortes, Honduras
Full Time
Mid Level
Job Summary
We are looking for a dedicated Payroll Customer Service Representative to assist our clients with their current payroll inquiries. Works as a liaison between our clients and their current payroll platform.
The Payroll Customer Service Representative interacts with clients to answer routine inquiries about products and services, resolve general complaints, and assist with payroll-related issues. Responsibilities include addressing employer questions about payroll, helping with report generation, and supporting end-to-end payroll processing. Ideal candidates should be comfortable with numbers and possess strong customer service skills, ensuring accurate information is provided to clients.
Education and Experience
Associate’s degree (or other 2-year degree)
High School Diploma
Duties and Responsibilities
This role serves as a liaison between the clients and the payroll service provider, ensuring effective communication and smooth payroll processing. Here are the key duties of this position:
Other duties and responsibilities:
Qualifications:
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
We are looking for a dedicated Payroll Customer Service Representative to assist our clients with their current payroll inquiries. Works as a liaison between our clients and their current payroll platform.
The Payroll Customer Service Representative interacts with clients to answer routine inquiries about products and services, resolve general complaints, and assist with payroll-related issues. Responsibilities include addressing employer questions about payroll, helping with report generation, and supporting end-to-end payroll processing. Ideal candidates should be comfortable with numbers and possess strong customer service skills, ensuring accurate information is provided to clients.
Education and Experience
Associate’s degree (or other 2-year degree)
High School Diploma
Duties and Responsibilities
This role serves as a liaison between the clients and the payroll service provider, ensuring effective communication and smooth payroll processing. Here are the key duties of this position:
- Communication Facilitation: Serve as the primary point of contact between the client and the payroll service provider. This includes addressing inquiries, relaying information, and ensuring both parties are aligned on expectations and requirements.
- Problem Resolution: Address any discrepancies or issues that arise in the payroll process. Act as the intermediary to resolve issues efficiently and communicate resolutions back to the client.
- Reporting and Documentation: Provide the client with reports generated by the payroll service, such as pay stubs, tax filings, and other payroll-related documentation. Ensure that these reports meet the client’s needs and regulatory requirements.
- Training and Support: Assist the client with understanding payroll processes, software, and systems. Provide support in using payroll tools or resources, if necessary.
Other duties and responsibilities:
- Responding to client inquiries related to payroll in a timely and accurate manner
- Compiling and preparing reports and documents pertaining to payroll, 401K and Health benefits
- Maintaining confidentiality of payroll operations and related records
- Make calls to our clients and setup appointments for payroll service evaluations
Qualifications:
- Excellent communication and customer service skills English and Spanish
- Strong numerical skills and attention to detail
- Ability to handle sensitive information with confidentiality
- Familiarity with payroll process is a plus
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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